A cleaning business is always in demand as it’s an essential activity for many residential and commercial spaces alike. But this demand is also seasonal, and with even more competition, meeting customer requests efficiently gets tough.
One way to meet dynamic market demand is by providing exceptional customer service consistently with efficient scheduling. In this article, we suggest using cleaning service software that helps streamline multiple cleaning business scheduling operations.
What is cleaning business software?
Cleaning software is specifically designed to manage business operations critical to a cleaning business. It helps streamline and automate workflows across business development, sales and estimates, customer management, field service tasks, and much more.
For example, it is possible to automate the assignment of a new cleaning job to a relevant and available field service technician without human involvement.
5 important features of good cleaning business software include:
- Scheduling and dispatching: helps automate cleaning job assignments, tracking, and completion of it remotely.
- Customer management: cleaning is often a recurring activity required across residential and commercial spaces. It is important to track service activities, customer feedback, and customer support to ensure continuous business.
- Inventory management: having adequate cleaning chemicals, equipment, and tools in handy with seasonal demand helps attend to more customers and save inventory costs.
- Integration with other software: being able to pass schedule and dispatch data helps understand where the service lags and implement improvement measures.
- Automated billing: the software should provide multiple payment options, templates for sending invoices, and automated follow-ups.
How does cleaning service software help with efficient scheduling?
Here are five key strategic ways in which cleaning service software improves scheduling and dispatching operations:
Improve first-fix and completion rates
Scheduling software ensures your assigned field service technician has all the right job details for carrying out the cleaning work. It provides real-time updates on any potential changes like rescheduling requests raised by customers or changes in cleaning requirements.
Providing real-time job details helps efficiently manage the productivity of your assigned cleaner. Without scheduling software, they will have to constantly call for location, turn back if they started to travel and customer reschedules at the last minute, etc.
Route optimization to save travel time
Many cleaning jobs are remote and require traveling to the job site. Cleaning business software helps find the shortest routes with less traffic. It also considers any potential road closures as per data available to re-route in real-time.
A simple act of optimizing routes helps save time and fuel costs. It promotes on-time service delivery, thus improving customer experience. It is also possible to optimize routes to help your workers get more jobs done that may lie on the same route.
Automatically prioritize tasks
A cleaning service software uses intelligent algorithms to assign priority to available jobs. It can help your back-office team decide which tasks require immediate attention, and manage the workforce accordingly. Prompt servicing of such cleaning jobs helps showcase a professional attitude towards attending to your customers.
Analyze historical schedule data
For a cleaning business, analyzing scheduling and dispatch data can provide insights to improve business operations. Zuper, a field service management software, provides advanced analytics to prepare reports and draw conclusions from them for business advancement.
For example, by analyzing data on booked cleaning jobs, it is possible to find seasonal patterns. Cleaning businesses can align their marketing efforts accordingly. They can also offer new services during low-volume periods to maintain cash flows.
Automatic notification and updates
Notifications are important to keep everyone in the loop about the latest job updates. Cleaning business software includes the ability to send real-time notifications to concerned stakeholders.
For example, it is possible to update the real-time location of the assigned field service technician to the customers. It reduces the hassle for the customer to call support for updates and reassures them of the progress.
Get started with adopting a cleaning service software today
Cleaning service software removes many roadblocks from cleaning business operations that hampers its scalability. With streamlined scheduling, it is possible to focus on new customers and deploy resources to satisfy them.
Zuper is a field service management software, which is suitable for a cleaning business to automate scheduling tasks with ease. It provides automation beyond scheduling with invoice management, customer relationship management, estimations, and much more. Book a demo today to experience automated scheduling today.